In 2008, RCN entered a new phase. It is equipped with two business units, RCN Metro Optical Networks, Business Services and RCN Residential. By 2009, the company had completed its move to an all-digital platform. This enabled an increase in high definition ability, which in turn resulted in improvement of picture quality to their cable TV customers. Furthermore, the company offers the fastest high-speed internet possible, with their cable modem speeds challenging industry standards.
Pay by phone: To make payments over the telephone, call their customer service line by dialing 877-726-7000. Their service is available throughout, including public holidays. The system used is a voice response system. However, if you are unable to use the service for one reason or another, you should contact their customer support at 800-746-4726.
Pay through mail: Payment of RCN cards can be made through the mail by using tow addresses they have offered. The two addresses each have their own use. For payments that are ahead of schedule or on time, you should use a money order or check and call 800-746-4726 for more details. If you happen to want to make payments within the five business days and you want them credited to your account on time, they offer an overnight payment option. Call 877-726-7000 for details on how to make this payment.
Online payments: Online payments can be made by navigating to the RCN login page at www.rcn.com and use this process:
- On the page, enter your login ID and password in the relevant text field that are below. If you want to stay logged in for future visits, click on the ‘remember me’ option before you click login. This should be done only if you are using a personal computer / laptop
- If you do not have an account, you will need to register by looking for the red ‘register’ button and clicking it to login
- Once you have registered, login into your www.rcn.com account
- Click on the ‘payments’ or ‘pay my bill’ button
- Now click the link saying ‘schedule one-time payment’
- Select when you would like to make the payment as well as how much you would wish to pay and click continue
- Verify everything is correct before you click the submit button. Your payment will be successful when you receive a confirmation number
In case of any difficulties, feel free to contact customer support at 877-726-7000 or visit www.rcn.com
- The best payment option is by phone as it guarantees your payment is done effectively. It should be considered when making payments at the last minute